Construction Machinery Warranty Policy | Senno Machinery
Senno Machinery is a professional construction machinery manufacturer. We focus on product quality and reliable after-sales service. We strictly control product research, production and inspection processes. This way, every device can deliver stable and reliable performance.
We provide complete construction machinery after-sales and warranty service for all customers. To protect your legitimate rights and interests, we have launched a clear and transparent warranty policy. Our standardized after-sales support helps your construction projects run safely and efficiently.
1. Main Component Warranty Period
All Senno construction machinery comes with a permanent warranty for main components. The warranty starts on the official delivery date of the equipment.
If the equipment fails due to original design defects, raw material problems or manufacturing errors, we offer free main part replacement. This rule applies under normal operation and standard daily maintenance. Our professional warranty service keeps your equipment working stably all year round.
2. Warranty Coverage for Main Components
Our construction machinery after-sales warranty service covers core structural and hydraulic components. The covered parts include:
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Complete machine frame and main load-bearing structures
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Core hydraulic system components
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Transmission system parts and reducer internal structures
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Non-wearing structural parts, equipment shells and fixed brackets
3. Warranty Exclusions and Special Terms
To ensure fair and standardized after-sales service, certain parts and situations are not included in the permanent warranty scope.
3.1 Three-Month Limited Warranty for Electrical Parts
Power units and electrical control systems enjoy a three-month warranty. These parts include motors, engines, controllers, circuit boards, sensors, switches, meters and remote control accessories.
3.2 No Warranty for Wearing and Consumable Parts
Normal wearing parts and consumable accessories are not covered by free warranty services. Common items include seals, rubber rings, hoses, rubber tracks, tires, filter elements, blades, bushings, chains, batteries and brake pads.
3.3 Non-Quality Damage Not Covered
Equipment damage caused by external or human factors does not qualify for free warranty service:
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Incorrect operation, overload use or unauthorized equipment modification
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Insufficient daily maintenance or use of non-original parts
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Natural disasters, collision damage and unstable voltage
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Extreme working environments with high temperature, low temperature or heavy dust
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Normal surface wear, paint peeling and logo falling off that do not affect machine performance
4. Reliable After-Sales and Warranty Commitments
Senno Machinery provides trusted construction machinery after-sales and warranty service for global clients. We always prioritize customer experience and equipment safety.
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Fast service response: We reply to after-sales requests within 4 hours and provide complete solutions within 6 hours.
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Genuine original parts: All replacement parts are original factory parts to restore standard equipment performance.
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Lifelong free technical support: We offer free technical consultation, operation guidance and remote troubleshooting.
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Regular customer follow-up: We conduct return visits regularly to remind maintenance tips and avoid potential faults.
5. Supplementary Warranty Provisions
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This warranty policy only applies to original Senno machinery products. Second-hand or modified equipment is not covered.
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Warranty services require valid purchase contracts, factory certificates and complete maintenance records.
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Senno Machinery reserves the final interpretation right of the after-sales warranty policy.
Worry-Free After-Sales Warranty Support
Senno Machinery insists on high-quality manufacturing and thoughtful after-sales service. Our transparent construction machinery warranty policy helps customers purchase and use equipment without worries.
We will continue to upgrade our product quality and after-sales service system. We aim to build long-term win-win cooperation with global customers and create greater value for the construction industry.